Terms & Privacy

1. Acceptance of Terms

By accessing or using Seranoa ("the Service"), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not access the Service.

2. Description of Service

Seranoa provides an automated business interaction management platform. The Service monitors conversations, transactions, and customer journeys, surfacing actionable insights in real time. Access is currently provided on an early-access, invitation-only basis.

3. Use of the Service

You agree not to use the Service to:

• —Violate any applicable laws or regulations
• —Transmit harmful, fraudulent, or deceptive content
• —Interfere with or disrupt the integrity of the Service
• —Attempt to gain unauthorized access to any part of the Service

4. Intellectual Property

All content, features, and functionality of the Service are the exclusive property of Seranoaand are protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

5. Limitation of Liability

Seranoa shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Service. Our total liability to you for any claim shall not exceed the amount paid by you to us in the three months preceding the claim.

6. Modifications

We reserve the right to modify these terms at any time. We will notify users of significant changes via email. Continued use of the Service after such changes constitutes your acceptance.

7. Governing Law

These terms are governed by the laws of France. Any disputes shall be subject to the exclusive jurisdiction of the courts of France.

1. Data We Collect

We collect the following categories of data:

• —Contact information (name, email address, company name)
• —Usage data (interactions with the Service, feature usage)
• —Technical data (IP address, browser type, device information)
• —Business interaction data processed on your behalf

2. How We Use Your Data

We use collected data to provide and improve the Service, communicate with you about updates, analyze usage patterns to enhance performance, and comply with legal obligations. We do not sell your personal data to third parties.

3. Data Retention

We retain personal data for as long as necessary to provide the Service and comply with legal obligations. You may request deletion of your data at any time by contacting us at hello@seranoa.com.

4. Your Rights (GDPR)

Under GDPR, you have the right to:

• —Access your personal data
• —Correct inaccurate data
• —Request erasure of your data
• —Object to processing of your data
• —Data portability

To exercise these rights, contact us at hello@seranoa.com.

5. Cookies

We use essential cookies to operate the Service and analytics cookies to understand usage. You can control cookie preferences through your browser settings. Disabling essential cookies may affect Service functionality.

6. Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and notify us immediately of any security concerns.

7. Contact

For any questions about this Privacy Policy or our data practices, please contact us at hello@seranoa.com.